Terms & Conditions

Patnadelivery.in Customer Terms and Conditions

The Service offered in the virtual marketplace is, for purposes of these Terms and Conditions, a flower, gift and related products marketplace that enables Vendors and Customers to trade in these products through a secure and convenient platform.

These Terms and Conditions between Patnadelivery and the Customer govern the provision of this Service by Patnadelivery to the Customer and by accepting the Terms and Conditions when registering as a Customer on our website, the Customer agrees to be bound by the Terms and Conditions. The Terms and Conditions is a legally binding document.

Patnadelivery reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the Customer’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The Customer’s continued use of this website  following the posting of changes or updates will be considered notice of the Customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Product availability

All images, descriptive matter, specifications and advertising on our Website are for the sole purpose of giving an approximate description of the products. Due to the nature of the Cake, Sweets , flowers and florist's handiwork, final delivered items may differ from the images shown on this website due to non-availability; the delivering florist may also substitute flowers, greenery, filler, container or accessories without notice to the Customer.

Order processing

Order processing begins when we receive a confirmed order and full payment. When orders are placed on a weekend or public holiday the order will be processed on the next working day.

Pricing and Payment Options

All transactions will be processed in Indian Rupee. Patnadelivery endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and delivery charges (on the day of delivery). Patnadelivery reserves the right to change pricing at any time without prior notice.

Payment for products on this Website may be made by Debit Card, Netbanking, Credit Card, , Paytm or by Direct Deposit.

Patnadelivery accepts Visa, Mastercard, Diners Club and Amex credit cards. Credit card transactions will be processed for Patnadelivery. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. 


Delivery time is dependent on product stock availability.

Orders will be delivered any time between 11 am and 8 pm. Any specific delivery times requested on an order form cannot be guaranteed.

Our rule of thumb is that if an address cannot be found then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.

If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.

You agree that if a recipient is unavailable at the given address, the delivering outlet can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery person is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.

Refunds/Returns Policy

When payment has been made, your right to a refund is limited by our Terms and Conditions.

In the event that we are unable to supply the product ordered , we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date.

Neither ourselves, nor any courier or carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

Vouchers, Coupons, Promotions & Competitions

Patnadelivery reserves the right to withdraw any and all discount vouchers, promotional offers or discount bundles issued by ourselves without any prior notice or compensation offered. Our vouchers do not carry a cash value and cannot be exchanged for cash. We reserve the right to suspend your account or voucher should we suspect fraudulent activity. Patnadelivery 's decisions are final and no negotiation will be entered into in this regard.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this virtual marketplace. All the information provided in the online forms on the virtual marketplace is required to personally identify users that subscribe to this service. The information will not be used for anything other that what is stated in these Terms and Conditions. None of the information will be sold or made available to any third parties.

The Website may collect by way of cookie and tracking technology certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Website; This information is used to help improve the Website, analyse trends, and administer the Website.

We may need to change this policy from time to time in order to address new issues and reflect changes on our Website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.